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Cant load images on reviews
Hi, we have been getting more of these emails from customers:
"I've been trying to write a review but I'm doing something wrong I upload pics and my name and email address and when I hit the summit nothing ever happens"
Can you help determine why it is not working?
Portuguese (Brazil) translation
Is there a Brazilian Portuguese version available? Is there a way to translate?
Stars Only For Grid Pages
The one you have for the product page itself, I embedded for my product-grid-item.liquid so the stars would appear on collection pages, however it includes unwanted text which is the number of reviews the product has. How could I make it with just the stars alone?
Can't remove "Product reviews by Reevio" from product pages
I keep seeing the branding on my product pages, is there a way to remove this?
DNS settings
I want my review email to come from my own email address that I have set up. I know it says to make sure an update my SPF record at my domain's DNS settings, but I am not sure what that means? Do I do this is GoDaddy ? Shopify? or Yahoo Business Mail? Any help you could provide would be appreciated.
Thanks,
can i manually decide when to send emails?
We are collecting orders now but orders will not ship for another few weeks. Can I manually decide when to send the emails at this time? as I don't want the emails to send until product is received.
I wrote a review but it doesn't show. Why?
Can I pause the emails?
Can I pause the emails from automatically sending until I am ready for them to send?
There's two options to set when a post-purchase email should be dispatched:
1)
there's a feature on Reevio's dashboard where you can manually halt the dispatch of post-purchase emails.
Take a look under Emails -> Email Summary, and you'll see you can disable (and re-enable) the dispach of individual post-purchase emails.
2)
We have an option to set the dispatch delay in the Email Settings screen. I recommend you setting that value to 20 or 30 days (or even more if you wish). That would give you enough time to have the product at you costumers when the email goes out.
Let me know if that solved your issue.
Best,
Mike
Customer support service by UserEcho